A friend got this nice reminder for some scheduled car service.
Things got dicey when he read which services were scheduled...
What in the world is a 51MAZ07?
And in a final homage to internal jargon,
(What in the world are "appointment taking needs"?)
the audience should never see back-stage.
You wouldn't want your kids to see one of the dwarves without his head on, would you? What do you think when you see clothes piled up on the floor in the stock room at your favorite clothing store? or over-flowing trash cans at a restaurant. Or a clerk who is "here to serve you" talking on a cell phone? What have you communicated?
And what do you think when you see "Repair Services: 51MAZ07"?
When you reveal your pick list, SKUs, or other internal jargon to the client, you're letting the audience see backstage.
Posted via email from Steve Johnson on product management
Friday fun: Gmail Paper
Even when they make a joke, they do it up right. Classy. Google's funny pages (this from 2007) are better executed than many firm's home pages.
Posted via web from Steve Johnson on product management
Posted on May 28, 2010 at 10:00 AM in Industry News & Commentary, Product Marketing | Permalink | Comments (0) | TrackBack (0)