Spirit Airlines to become first to charge for carry-on luggage

Spirit Airlines has become the first airline in the USA – perhaps in the world – to say it will charge fliers for putting carry-on bags into its overhead storage bins. That news came this morning as part of a complicated new fee and fare scheme Spirit announced. As part of that effort -- which Spirit describes as "progressing to the next phase of unbundling" -- customers must pay to join Spirit's "$9 Fare Club" to get access to discounted fees and fares. Tucked away in that somewhat convoluted release is the mention of the carry-on fee. 

via usatoday.com

Once again, a company is focusing on their own desperate attempt to make money while completely ignoring the customer experience. The list of airlines I won't fly has increased by "1".

Posted via web from Steve Johnson on product management