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March 29, 2004
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Instant Messaging at Work
David S. Marshak, Sr. VP and Sr. Consultant, Patricia Seybold Group recently wrote an article called Instant Messaging at Work: Key Policies and Practices for Leveraging IM in Business. David recommends that companies establish policies in several areas: Expectations of privacy and responsiveness; Logging in; Availability; and Courtesy and Respect. Read more at Instant Messaging at Work.
Posted on March 29, 2004 at 01:13 PM in Industry News & Commentary | Permalink