Thanks for stopping by. This blog has moved to http://productmarketing.com. Please update your bookmarks.
Thank you.
- Subscribe via Kindle
Why Product Management matters! Read my e-books
Search this Blog
Categories
- Design (5)
- Industry News & Commentary (402)
- Just for Fun (200)
- Leadership (41)
- Living in an Agile World (36)
- Market Problems (53)
- Market Research (35)
- New Rules of Marketing (56)
- Organization (8)
- Personas (40)
- Positioning (41)
- Pragmatic Marketing (85)
- Presentations (24)
- Pricing (25)
- Process (1)
- Product Management (172)
- Product Marketing (101)
- Requirements (71)
- Roadmaps (15)
- Tales of Product Management (12)
- Tips & Tricks (162)
- Working with Customers (94)
- Working with Development (73)
- Working with Marketing (50)
- Working with Sales (63)
Blog Roll
- ack/nak
- Agile PM Blog
- Buyer Alignment
- Buyer Persona
- Cauvin
- Cranky Product Manager
- How To Be A Good Product Manager
- Joel on Software
- Launch Clinic
- Management Excellence
- On Product Management
- Product Beautiful
- Productologist
- Revenue Journal
- Rocket Watcher
- Tuned In
- Tyner Blain
- Voice of the Customer
- Web Ink Now
- Write That Down
American Airlines
Management upheaval. Labor discord. A brush with Chapter 11. Last week was a bad one for American Airlines (AMR). It was almost as bad, though, for customers left wondering (among other things), "Is my American flight still on? What about my future travel plans? And what's up with my frequent-flier miles?" Those clicking to AA.com for answers were dealt a rude shock: a business-as-usual homepage and zero customer reassurance.
Posted on May 02, 2003 at 01:51 PM in Industry News & Commentary | Permalink