Got this one in email:
We are happy to assist you with the availability of [product].
We regret to inform you that [product] has been discontinued. We understand your disappointment in discovering that your favorite product is not currently a part of our product line.
Customer feedback regarding our products and services is always welcomed and appreciated. We strive for excellence in both our merchandise and our customer experience, and we continually evaluate current and future trends, as well as customer response and reaction. Your opinion matters to us and will be part of the ongoing assessment of our web site offerings.
TAG: working with customers