Recently one of the companies we use to manage our website sent out a note describing some changes they were making that would have a significant impact on our use of the product. We sent their support team a very terse message about it and were shocked when we received a reply directly from their CEO. He apologized and offered to provide any assistance necessary to help us with the change.
Bad service seems to be the norm these days, and when something like this occurs, we feel the world should know there are companies that still care.
Who was it that contacted us? Chris Byers, CEO of Formstack.
Good job, Chris!
Does anyone else have a customer support success story to share?