Yesterday, after one too many unanswered tech support emails, I invested in a new web hosting provider. The new provider is around 400% more expensive than the previous one, but their customer service is extremely good. I had already researched them months ago and was really impressed.
Nice writeup about pricing, customer support, and the pain of switching. And I expect Jim will get a follow-up from the old service asking how to win back his business. Too late. He didn't want to leave but having left, he ain't comin' back.