Those who know me know I have a love/hate relationship with United. Love their website; hate their phone system. People? Well, maybe it's good that they changed their tagline from "The Friendly Skies." But when I bought a Taylor 12-string guitar at Dave's Guitar Shop in La Crosse, Wisconsin, I had them send it to my home via Fedex. No way was I gonna have United handle it! Here's why:
Customer service is a key element of a product. How's yours?
The video has had 1,627,312 views as of July 10.
Also, check out Dave Daniel's analysis in Beware if your service sucks.
