"We all see what we want to see. You have to look with better eyes than that." --"Lindsey Brigman" in The Abyss.
Robin the product manager appeared distracted in the weekly development meeting. Finally she sighed and said to the team, “I left for work this morning at the regular time. Just a few blocks from my house, the car stalled and died. I tried to start it again. It would turn over but it wouldn’t start. So, I walked back to my house. But when I got there, I found my husband passionately kissing my best friend. What should I do?”
Wanting to be helpful, a developer said, “You know, I had that problem once. It’s usually a problem in the fuel line. You want to remove the fuel line and clean it out really well. Then I bet your car will start the first time.”
Have you noticed that some people focus on the right answer to the wrong problem? When listening to a customer or a colleague, try to find the root problem in the discussion. It requires better listening skills than many sales people or developers (or product managers) seem to possess.