A Customer Advisory Board (CAB) is a representative group of customers that meets periodically to offer advice on the product and company direction. These meetings are a great way to validate that your product direction is in sync with your customers' technology and business plans. Key customers can look at your plans and provide valuable feedback about your strategy. Read full article.
Check out Ambient Orb. They describe it this way: "This frosted glass Orb slowly transitions between thousands of colors to show changes in the weather, the health of your stock portfolio, or if your kid is on instant messenger." It is cool--or is it just possible?
The landmark book on user interface has been updated. About Face 2.0 : The Essentials of User Interface Designby Alan Cooper discusses the value of design in the development process, an area where we are unfortunately lacking in high-tech. Designed for product managers and their development counterparts, it drills down into user interface design with ample case studies to bring home the value of designing instead of just coding. Updated in 2003 with new examples to reflect current metaphors.
Management upheaval. Labor discord. A brush with Chapter 11. Last week was a bad one for American Airlines (AMR). It was almost as bad, though, for customers left wondering (among other things), "Is my American flight still on? What about my future travel plans? And what's up with my frequent-flier miles?" Those clicking to AA.com for answers were dealt a rude shock: a business-as-usual homepage and zero customer reassurance.