Sometimes you just have to scratch your head. I was at a hotel recently, stepped into the shower, and there in front of me were instructions on how to use said shower. Are you serious? A shower so complicated the hotel needed to post instructions? Awesome.
There must have been a lot of calls to the front desk for hotel management to spring to action.
Do you have features in your product that are so complicated they need detailed, step-by-step instructions and diagrams?